Refund policy
Returns & Refunds Policy
At BordGaming, we strive to maintain a fair, reliable, and secure trading card game marketplace. Please review our return and cancellation terms below.
1. Trading Card Game (TCG) Products
Due to the volatile nature of the collectibles market and to prevent tampering, all sales of Trading Card Game (TCG) products are strictly FINAL SALE. This includes, but is not limited to, sealed booster boxes, loose booster packs, elite trainer boxes, tins, blister packs, and single cards. No refunds, returns, or exchanges will be provided.
2. Non-TCG Products (Board Games, Supplies & Accessories)
For non-TCG items, a return or refund request may be initiated within 14 days of in-store purchase or delivery. To be eligible, items must be returned in their original packaging, unworn or unused, with all tags attached, and in the exact same condition they were received.
- Customers can process returns by shipping the product back with a valid tracking number or returning it directly to our Richmond storefront.
- The customer is responsible for all return shipping costs. We reserve the right to reduce the refund value if the item has been damaged, opened, or handled more than necessary.
3. Order Cancellations & The 100% Store Credit Defense
When an order cancellation or return is approved for eligible products, payment processors and credit card gateways charge non-refundable processing fees. To protect our customers from these wealth-degrading deductions, we offer a strategic alternative:
| Cancellation Type | Option A: Refund to Original Card | Option B: Refund to Store Credit |
|---|---|---|
| In-Stock Items | Subject to 5% Gateway Handling Fee | 100% FULL REFUND (0% Fees) |
| Pre-Order Items | Subject to 10% Cancellation Fee | 100% FULL REFUND (0% Fees) |
By opting for 100% Store Credit, you completely avoid processing penalties. Store Credit can be stacked with loyalty discounts and never expires.
4. Damages, Defects & Issues
Please inspect your order immediately upon receipt. We highly recommend videotaping the unboxing process of any high-value TCG shipments. If an item arrives genuinely defective, heavily damaged, or incorrect, contact us at hi@bordgaming.com within 48 hours with video/photo proof. We will evaluate the issue and coordinates a swift resolution.